At Saddlehaus, we carefully curate premium equestrian brands from around the world and want you to love every purchase. If something isn't quite right, we're here to help.

Change of Mind Returns

We accept change of mind returns within 14 days of delivery.

To be eligible for a return, items must:

• Be unworn, unused and in original condition
• Have all original tags attached
• Be returned in their original packaging, including boxes, dust bags and protective wrapping where applicable
• Be accompanied by proof of purchase

 Once your return has been received and inspected, we will issue either:

• A store credit, or
• An exchange for an alternative size or product (subject to availability)

 Shipping costs are non-refundable. 

Boots & Helmets

Given the nature of riding boots and helmets, we ask that customers take extra care when trying on these items.

Boots and helmets may be returned or exchanged provided they:

• Have only been tried on indoors
• Show no signs of wear, use, marking or damage
• Remain in original packaging with all tags attached

For safety reasons, helmets that have been ridden in, dropped, damaged or altered cannot be returned.

Sale Items

Sale, clearance and promotional items are considered final sale and cannot be returned or exchanged unless required under Australian Consumer Law.

Special Orders, Custom Orders & Pre-Orders

Many Saddlehaus products are sourced directly from our international brand partners.

The following items cannot be returned for change of mind:

• Special order products
• Custom or made-to-measure items
• Products ordered specifically at a customer's request
• Pre-order items sourced specifically for a customer

If you are unsure about sizing or fit, please contact us before ordering and we will happily assist.

 Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 7 days of receiving your order.

Please email: hello@saddlehaus.com

Include:

• Your order number
• A description of the issue
• Clear photographs of the item

Where a product is confirmed to be faulty, we will provide a replacement, repair, refund or store credit in accordance with Australian Consumer Law.

 Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

 How to Lodge a Return

Please email hello@saddlehaus.com with your order number and reason for return.

Returns should not be sent back until return approval has been provided.

Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

Questions?

We're horse people too and understand that finding the perfect fit matters.

For assistance with sizing, product advice or returns, please contact us at:

hello@saddlehaus.com We’d be more than happy to help!