Shipping Policy

At Saddlehaus, every order is prepared with care. We want your purchase to arrive safely, beautifully presented and exactly as expected.

Australian Shipping

Saddlehaus currently ships within Australia only.

Complimentary standard shipping is available on all orders over $300. For orders under $300, shipping costs are calculated at checkout based on your order and delivery location.

We use trusted delivery partners, and high-value orders may require a signature on delivery. Where a signature is required, we recommend providing an address where someone will be available to receive your order.

Once your order has been dispatched, you'll receive confirmation and tracking details by email.

Processing & Dispatch

In-stock orders are generally dispatched within 1–3 business days of your order being confirmed.

During events, product launches and peak periods, dispatch may take slightly longer. If there is an unexpected delay with your order, we'll be in touch.

Bespoke & Custom Orders

Bespoke and customised pieces are created specifically for you and therefore have different production and delivery timeframes.

Estimated lead times will be provided when your order is placed and may vary depending on the brand, product, level of customisation and international production schedules.

We'll keep you informed throughout the process and let you know as soon as your piece is ready to make its way to you.

Saddles & High-Value Items

Due to the value and specialised nature of certain products, including saddles, alternative delivery arrangements may apply. We may contact you after purchase to confirm the safest and most appropriate delivery method.

Where a fitting, consultation or personal delivery forms part of your Saddlehaus service, these arrangements will be discussed with you directly.

Delivery Addresses

Please ensure your delivery details are correct when placing your order. If you notice an error, contact us as soon as possible at hello@saddlehaus.com.

Once an order has been dispatched, we may not be able to redirect it. Saddlehaus cannot accept responsibility for delivery delays or losses resulting from incorrect or incomplete delivery information supplied at checkout.

Lost or Damaged Deliveries

If your order arrives damaged or you believe it has been lost in transit, please contact hello@saddlehaus.com as soon as possible with your order number and, where relevant, photographs of the product and packaging.

We'll work with you and the delivery provider to resolve the issue as quickly as possible.

Questions About Your Delivery

For any questions about shipping, delivery or a bespoke order, please contact us at hello@saddlehaus.com.